I am having difficulties making payment

Modified on Tue, 27 May at 8:00 AM

If you're having trouble making a payment, follow these steps to resolve the issue:

Step 1: Verify Your Card Details

Ensure that your credit or debit card information is accurate. Double-check the following:

Card number
Expiration date
CVV
Billing address

Any errors in these details could prevent your payment from being processed. Correct them and try again.

Step 2: Refresh the Page or Log Out and Back In

Sometimes, refreshing your browser can fix the issue. For a hard refresh, do the following:

On Windows/PC: Press Ctrl + F5
On Mac: Press Cmd + Shift + R

After refreshing, try submitting your payment again.

Step 3: Contact Support for Help

If the payment still isn't going through, contact our support team at support@coachbit.com. We're here to assist you with processing your payment.

Step 4: Addressing Internal Server Errors

If you see an "Internal Server Error," it means your account is likely inactive, preventing payment. To resolve this, email support@coachbit.com, and we'll activate your account so you can complete the payment.